Privacy Policy

Last updated: July 7, 2026

Sina Medical Direct Primary Care ("Sina Medical," "we," "us," or "our") respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what information we collect through this website, how we use and protect it, and the choices you have. By using this website, you agree to the practices described here.

Information We Collect

We collect information in the following ways:

• Information you provide. Your name, email address, phone number, and any details you include when you contact us, complete a form (such as our contact or menopause assessment form), subscribe to our newsletter, request an appointment, or sign up for membership.
• Health-related information. Symptoms or health details you choose to share through our forms or assessments so we can respond appropriately. Clinical care records are maintained separately in our HIPAA-compliant systems, described below.
• Information collected automatically. When you visit the site we may automatically collect limited technical data such as your IP address, browser type, device type, pages viewed, and referring links, through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the information or care you request;
• Schedule appointments and manage your membership;
• Send updates, newsletters, or offers you have asked to receive (you may unsubscribe at any time);
• Understand how visitors use the site so we can improve it; and
• Maintain the security of the site and comply with legal obligations.

We do not sell your personal information, and we do not use your protected health information for advertising.

Cookies & Tracking Technologies

Cookies are small text files stored on your device that help a website function and understand how it is used. We use two broad categories:

• Essential cookies that are necessary for the site to work (for example, remembering your cookie choice). These are always active.
• Analytics cookies that help us measure traffic and improve the site (for example, Google Analytics). These are only used with your consent.

When you first visit the site, a banner lets you accept or decline non-essential cookies. You can change your choice at any time using the button below, and you can also block or delete cookies through your browser settings. Declining analytics cookies will not affect your ability to use the site.

Manage Cookie Preferences

Protected Health Information (HIPAA)

Any protected health information (PHI) shared as part of your clinical care is handled in accordance with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Our telemedicine and records platforms use HIPAA-secure technology. Information submitted through this marketing website is not a substitute for the secure patient portal; please do not send sensitive medical details through general website forms.

How We Share Information

We share personal information only as needed to operate our practice and this website, including with:

• Service providers who perform functions on our behalf (such as scheduling, email delivery, hosting, and analytics), under agreements that require them to protect your information;
• Legal and safety purposes, when required by law or to protect the rights, safety, or property of our patients, staff, or others.

We do not sell or rent your personal information to third parties.

Third-Party Services & Links

Booking, membership enrollment, and the patient portal are provided through trusted third-party platforms. Information you submit on those platforms is governed by their own privacy policies. This website may also link to third-party sites we do not control; we are not responsible for their content or privacy practices.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, to comply with our legal and regulatory obligations, and to resolve disputes. Clinical records are retained according to the requirements that apply to medical practices in Illinois.

Your Rights & Choices

Depending on your location, you may have the right to access, correct, or request deletion of the personal information we hold about you. You can also:

• Unsubscribe from marketing emails using the link in any message;
• Accept or decline analytics cookies through our cookie banner or the "Manage Cookie Preferences" button above; and
• Contact us to exercise any privacy right available to you.

Requests related to your protected health information are handled under our HIPAA Notice of Privacy Practices.

Children's Privacy

This website is intended for adults. We provide care to patients age 16 and older and do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated through the website or by email where appropriate.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• Email: Drali@sinamedicalcare.com
• Phone: (815) 869-8174
• Address: 9875 West Lincoln Hwy, Suite 101, Frankfort, IL 60423